As you can see from our full terms of conditions, as a consumer (an individual who is not acting as a business or other organisation), you are protected by the Consumer Protection (Distance Selling) Regulations 2000, and you have a legal right to cancel a booking that you have made with us within 7 (seven) working days of the date the booking was made. However, if your use of the service commences within that seven day period your right to cancellation is lost.
In the event that you wish to cancel a booking within this period, you must contact us in writing by sending an email to firstname.lastname@example.org . If you send your cancellation notice by email then your cancellation is effective from the date and time that you sent the email. You may wish to keep a copy of your cancellation notification for your own records.
In the event of such a cancellation, you will receive a full refund of the cost of the Services. We will process the refund as soon as possible and, at the latest, within 30 (thirty) calendar days of the day on which you gave us notice of cancellation.
However, if you fail to attend a booked consultation without giving us notice of your cancellation of the booking, we are within our rights to charge you the full cost of the consultation. Any decision to vary this to take account of particular circumstances beyond your control is at the discretion of Psychiatry-UK LLP.