Step 1 – Booking Your Consultation

We offer one-to-one online consultations with GMC registered specialist doctors who work in both the NHS and the private sector. Bookings can be made in 2 ways:

  1. Book online if you know what you want to discuss and which psychiatrist you would like to book an appointment with
  2. Or call 033 0124 1980 and speak to one of our trained advisors (during office hours) who will arrange a booking for you.

As a general rule, you will be required to undertake a full initial one hour consultationPayment in full is required at the time of booking so please have your card ready when you make a booking via the website or when you call to book (see prices here).  There will be an additional charge if you require a prescription and medication or if your appointment runs over the hour. A full written report is included in the cost of the initial consultation.

In some cases, we can offer telephone advice consultations for relatives and carers which normally lasts around 30 minutes costing less than the full consultation.  Please see our schedule of fees for further information.

Step 2 – Attending Your Consultation

We will send you a confirmation email and a text (if you give your mobile number while booking) with a link from which you will be able to access the consultation room at the appointed time from any internet enabled computer and a special code if you would rather use our mobile app on your phone or tablet.

If using your computer you will need to ensure it has a working camera and microphone (you may also use headphones to listen although this is not mandatory). You are encouraged to test your system before your consultation is due to take place – Our pre-call test page is here

Other than that, there are no special system requirements apart from ensuring you are operating on the latest version of Google Chrome for the link to work. You can check you’re using the latest version of Chrome here. If using the mobile app you can use any compatible smartphone or tablet.

Just before the appointment you should click on the meeting link (or type in your secure code if using the mobile app). You will then ‘enter’ a secure room which will only be occupied by you and your psychiatrist. At the end of the meeting you will be encouraged to leave feedback about the quality of the advice you have received – we use this feedback to constantly improve our service to our patients (feedback is completely anonymous).

Step 3 – After the Consultation

After your assessment your doctor will type up all the notes from your consultation and add them to your patient record. A letter will be also be prepared and sent to you within five working days summarising the appointment with a diagnosis and recommended course of treatment and outlining any next steps.

If you have agreed to have a review appointment in the future, our support team will contact you nearer the time to arrange this, or alternatively you can book this yourself using our online booking system which is available through the patient portal (which you will be given access to once you have made your first consultation).

Recent Patient Reviews

Online or in person? 

‘My assessment was straight forward in person and very thorough with Dr Montgomery. I decided to take my follow up appointment online and actually it wasn’t really any different to the assessment that I had in person. I am absolutely certain I would have had the same service and outcome if I took my initial assessment online, but being able to try both video conference and in person I can state clearly that as a customer I am more than satisfied with the service, however it is delivered.’

16 October 2019 - Independent Patient Review from Trustpilot

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