What is Psychiatry?
Psychiatry literally means the ‘medical treatment of the mind‘ so it is the medical speciality devoted to the treatment of disorders of the mind. Psychiatrists are therefore doctors who specialise in the medical treatment of such conditions.
How does online psychiatry work?
The stages that we follow for online consultations are very similar to the process you would follow if you were referred by your GP or decided to pay for private psychiatric treatment through a clinic.
To read the stages we follow in more detail please visit our ‘How it Works‘ page
What conditions can you help with?
Our consultant psychiatrists are all registered specialists in their fields and cover a range of child, adolescent, adult and older adult conditions. Many of our patients suffer from:
- Anxiety and Panic Attacks
- Bipolar Disorder
- Addictions problems – (drugs/alcohol)
- Eating disorders
- Perinatal mental health issues
- Personality disorders
- Post Traumatic Stress Disorder (PTSD)
- Self harming
- Self esteem issues
- Suicidal thoughts
- SAD Syndrome
We can help with all of these – and many more – just tell us what is worrying you when you contact us.
Tell me more about the psychiatrists that you use?
At Psychiatry-UK you will have a full range of specialist consultant psychiatrists, all experts in their fields and with their own areas of special interest. Unlike many other areas of medicine, psychiatrists do not need to physically examine a patient as talking, listening and vision, rather than touch, are required.
As a result, being able to speak to a psychiatrist through video conferencing is ideal – you not only get to see a psychiatrist faster but you also get to see the most appropriate specialist for you, although they may be many hundreds of miles away.
At Psychiatry-UK LLP we believe that patients should see the consultant first and have the most effective treatment prescribed from the beginning. Psychiatrists are medically trained and can therefore prescribe medication so we provide an online prescription service as well as providing access to a full range of accredited and supervised tele-therapy services through the same secure online portal. This cuts down on time wasted whilst patients needlessly suffer through not having rapid access to the most appropriate treatment.
As doctors they all take their responsibilities with regard to confidentiality particularly seriously. You can talk to our psychiatrists about anything and remain absolutely secure in the knowledge that, as long as you’re not intending to harm yourself or others it will remain confidential.
Do I need special equipment?
No. Providing you have a computer, tablet or smartphone with access to the internet which has a webcam (either internal or external) and a microphone then you will be able to attend a consultation.
Most up to date computers and laptops will already have a camera and microphone installed. The only other special instruction will be for you to ensure you are running the newest version of Google Chrome which you will need to open your meeting link – if you intend using a desktop computer. If you intend using a tablet or phone you will first need to download our app. You can then access your meeting using a special code that will be sent to you before your appointment is due to start.
Once your booking is confirmed, you will be emailed a link to access your meeting at the appointed time. If you have any problems setting up your computer we have support staff on hand to give you step by step advice before your consultation commences.
We strongly advise all clients to test their equipment prior to the consultation and you are welcome to contact our support team for assistance with this. We cannot be held responsible for the failure of equipment locally due to lack of preparation and we are unable to return deposits in these circumstances. However, in certain situations due to technical failures beyond anyone’s control, the appointment can be re-scheduled or continued by telephone at no extra cost.
Are the consultations recorded?
We make voice recordings of all consultations. These recordings are securely placed in your medical record and therefore saves time for the psychiatrist as they do not have to make notes while the meeting is taking place. If you would like to listen again to your consultation, we will provide you with a copy of the recording.
Deleting a recording
If you do not want us to keep a recording of the consultation, you can ask your psychiatrist to delete it at the end of the consultation and, unless he or she believes that there is an important reason not to do so, it will then be deleted.
Can I cancel a booked appointment?
Peace of mind guarantee – what if I change my mind?
Don’t worry – you have a legal right to cancel a booking that you have made with us within 7 working days of the date the booking was made. However, if your use of the service commences within that 7 day period your right to cancellation is lost.
In the event that you wish to cancel a booking within this period, you must contact us in writing by sending an email to firstname.lastname@example.org . If you send your cancellation notice by email then your cancellation is effective from the date and time that you sent the email. You may wish to keep a copy of your cancellation notification for your own records.
In the event of such a cancellation, you will receive a full refund of the cost of the Services. We will process the refund as soon as possible and, at the latest, within 30 (thirty) calendar days of the day on which you gave us notice of cancellation.
However, if you fail to attend a booked consultation without giving us notice of your cancellation of the booking, we are within our rights to charge you the full cost of the consultation. Any decision to vary this to take account of particular circumstances beyond your control is at the discretion of Psychiatry-UK LLP.
What if I fail to attend a booked appointment?
If you fail to attend a booked appointment without giving us notice of your cancellation of the booking, we are within our rights to charge you the full cost of the consultation. Any decision to vary this to take account of particular circumstances beyond your control is at the discretion of Psychiatry-UK LLP.
When will I receive my prescription for medication?
It may take up to 7 days to receive your prescription. If at the end of this period you have not received it, please get in touch with us. To avoid unnecessary delays please ensure you have photographic evidence such as a driving licence or passport ready at the time of your appointment. Our psychiatrists will need to see it before they are able to prescribe you any medication.
If I was assessed and diagnosed privately, would I qualify for NHS treatments at a later date?
Yes, it is possible. Once the psychiatrist is satisfied that the medication they have prescribed is working, we ask your GP to enter into something called a shared care agreement. This would then allow you to get medication through the NHS and still have private consultant care.
The other option is to continue with private treatment while your GP refers you to the NHS so at least in the meantime you will still be receiving ongoing medication, albeit at a higher price.
Do you offer payment plans?
Initial assessments require payment at time of booking, so we currently do not offer any type of payment plan.
Can my private treatment be funded by the NHS?
Yes, this is another route that our patients can choose. To read more about NHS funding, please visit the following page: https://www.psychiatry-uk.com/referrals/nhs-patients/.
You can then complete the funding application form here: https://www.psychiatry-uk.com/nhs-funding-application-form/.
If I were abroad, would I still be able to have the assessment and, if needed, start medication when I return to the UK?
Providing you are a registered UK resident, it is possible to have the assessment and receive the medication; however, we cannot send medication abroad, so it would need to be sent to the UK address of a family member, who would then need to send it onto you themselves.
How do I complain?
You can always give us feedback on our services by contacting us at email@example.com or by calling us on 0330 124 1980.
Please tell us about any complaints you might have as soon as possible so we are able to resolve it as soon as possible.
If you have a complaint, we may ask you for certain details about you and your complaint in order to address it. Please provide these as soon as possible so that we can handle your complaint quickly.
Our consultants are registered healthcare professionals and so shall deal with any complaints appropriately as per our complaint procedure.
We will investigate any complaint and keep you updated on the results of the investigation.
We shall also discuss the investigation with you. If we are in the wrong, we shall apologise to you.
If the subject of your complaint is to do with the professional standards or behaviour of one of our consultants and we are unable to satisfy you that we have dealt with it appropriately, you can report your concerns or make a complaint to the GMC here.
If any disagreement between you and us arises in connection with these terms, we will attempt to resolve it by discussing it with you.
You may also submit a disagreement with us for online resolution to the European Online Dispute Resolution platform here.